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FAQ

General Grooming Questions

What grooming services do you offer?

  • We provide full grooming, mini grooming, de-shedding treatments, nail clipping, ear cleaning, and more! Check out our services page for details.

Do I need to book an appointment in advance?

  • Yes, appointments are required to ensure we can dedicate time to pampering your pet.

How often should my dog be groomed?

  • This depends on your dog’s breed, coat type, and activity level. We’re happy to recommend a schedule during your visit.

What happens during a grooming session?

  • We start with a consultation to discuss your pet’s needs, followed by bathing, brushing, trimming, and any additional treatments you choose.

Extras & Offers

Do you offer discounts or loyalty programs?

What’s included in the mini grooming session?

  • A mini session includes a bath, brush-out, nail trim, and light tidying around the face, feet, and sanitary areas.

Can I purchase gift cards for grooming?

  • Absolutely! Gift cards are available and make the perfect gift for any pet lover. Enquire about one here.

Booking & Policies

How do I book an appointment?

What is your cancellation policy?

  • We kindly ask for at least 24 hours’ notice for cancellations or rescheduling.

Do you charge extra for difficult or large breeds?

  • Our pricing depends on your dog’s size, coat condition, and behavior. You can check our price guide here.

Do you require vaccinations for appointments?

  • Yes.

Pet Safety & Comfort

Will my dog be crated during their visit?

  • No, your dog goes straight home after the grooming session.

What products do you use?

  • High-quality, pet-safe products.

What if my dog is nervous or aggressive?

  • We specialize in handling nervous pets with care and patience. Please inform us of any behavioral issues so we can prepare accordingly.

How do you handle senior dogs or puppies?

  • We tailor our approach to meet the unique needs of senior dogs and puppies, ensuring a safe and comfortable experience for all dogs.

Preparing for an Appointment

What should I do before bringing my dog in?

  • Please make sure your dog has been exercised and has had a chance to relieve themselves before their appointment.

Should I brush my dog before their appointment?

  • While it’s not strictly necessary to brush your dog right before their grooming appointment, regular brushing at home is essential to maintain a healthy coat. Brushing helps prevent matting and reduces shedding, especially for breeds with longer or thicker coats. Keeping up with your dog’s brushing needs between visits ensures a smoother and more comfortable grooming experience for them. If you’re unsure how often to brush your dog, we’re happy to provide guidance based on their breed and coat type.

What happens if my dog’s coat is matted?

  • Severe matting may require a shave-down for your dog’s comfort and safety. We’ll discuss options with you before proceeding.

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